WPF Report: 2003 Job Search Privacy Study
Job Searching in the Networked Environment: Consumer Privacy Benchmarks
Job Searching in the Networked Environment: Consumer Privacy Benchmarks
Roadmap: 2003 Job Search Privacy Study - Job Searching in the Networked Environment: Consumer Privacy Benchmarks: I. Executive Summary Job seekers, when applying for a job using electronic formats, experience less privacy and freedom than they do in non-electronic formats. In a mere decade, job searching has evolved from primarily a paper and file-cabinet affair to an arena that is nearly completely digitized. Resumes, no matter what the originating form — fax, email, or paper — are now scanned, sorted, shuffled, stored and datamined in a bewildering assortment of ways. This changed applicant process has, overall, not had a beneficial effect on the job seeker.
This research was conducted with several purposes in mind. First, it set out to document and benchmark the privacy practices at the leading job search sites and list those practices openly so consumers could make informed decisions about each site based on fact.
The premise of this report and the analysis of site practices and issues in this report is based upon the canon of Fair Information Practices, particularly as expressed in the eight principles of Fair Information Practices outlined in the Organization for Economic Cooperation and Development (OECD) 1980 Guidelines. [5] These guidelines form the basis of most modern international privacy agreements and national laws. The principles were agreed upon by member countries, including the United States. These principles and guidelines are referred to throughout the report either as the principles of Fair Information Practices, or as the OECD guidelines.
The following issues are highly relevant to job applicant privacy as found in the research conducted for this study.
Roadmap: 2003 Job Search Privacy Study - Job Searching in the Networked Environment: Consumer Privacy Benchmarks: V. Privacy Issues at Specific Job Sites In the course of research some online sites or businesses raised new or important privacy questions. Each site is discussed in more detail below..
Employment kiosks – small, mobile ATM-like booths – are increasingly being used for screening job applicants. The booths are typically located in malls and at the front sections of retail stores. The booths allow job candidates to pull up a chair, answer a series of detailed questions, and apply for work in about an hour. No muss, no fuss, and no resumes are needed to apply.
Resume writing services exist to help jobseekers create a portrait of their skills and work experience that is compelling enough to land the job seekers interviews for desirable positions. These types of businesses tend to be small one to 35- person operations. Data privacy has arrived in this corner of the job search universe; resumes containing rich data such as work history, name, address, phone number, e-mail address, and educational history are prime treasures in the data business. [44]
Clear, conspicuous, and abundant posting of a privacy policy. Fair Information Practices dictate that privacy policies should be posted at or before data is requested of a job applicant or site visitor. And the policies should be posted at every page information is requested of a job seeker.
How to read and understand the site results Each site underwent extensive testing. The results of the testing are listed under each site. For general consumer tips about job searching online, please see heading, “Consumer Tips for Job Searching Online.”
In any job search, it is important to circulate a resume. However, job seekers need to carefully minimize privacy issues related to resumes and personal data while still maintaining appropriate exposure to employers.
Employers are an important part of the data privacy solution. As the controller of job ads, employers have a great deal of say in how those ads are managed and displayed to applicants. For their part, college career counselors, as a critical part of the interface in a student’s first professional job search, have a key educational role in the process.
The World Privacy Forum conducted this research with funding assistance from the Rose Foundation Consumer Privacy Rights Fund. Without this assistance, this research would not have been possible.
A. Site Methodology B. Methodology for Analyzing Resume Distribution Sites C. Resume Writing Services Methodology
When we update this report or make any changes to it, we will make notice of it in this section. November 12, 2003: One typo corrected, page numbers added, font size of endnotes increased. “Updates” section added to report and index. November 11, 2003: Report issued on www.worldprivacyforum.org.
We are including only the screens from the first screen through the end of the background check and EEO compliance screens. A longer range of screens which includes a portion of the personality test is available by looking at the Sports Authority application site online.